Official Zabbix support
Which support tier fits for you? Use our calculator to find the most economical option. Of course we're also ready to advise you, simply contact us and we'll schedule a meeting!
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Price | €2,900 / $3,900 / £2,500 | €6,900 / $9,900 / £6,050 | €13,900 / $16,900 / £13,100 | €75,500 / $92,500 / £65,750 | Upon request |
Monitored devices and metrics | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
Online support | ✅ | ✅ | ✅ | ✅ | ✅ |
Phone support | ☑️ | ☑️ | ✅ | ✅ | ✅ |
Number of support cases | 8 | Unlimited | Unlimited | Unlimited | Unlimited |
Support availability | 8 x 5 | 8 x 5 | 24 x 7 | 24 x 7 | 24 x 7 |
Initial response time | Up to 1 day | Up to 4 hours | Up to 4 hours | Up to 4 hours | Up to 2 hours |
Emergency response time | ☑️ | ☑️ | Up to 2 hours | Up to 2 hours | Up to 1 hour |
Support contacts | 1 | 3 | 5 | 7 | 20 |
Supported Zabbix server | 1 | Priced per server | Priced per server | Unlimited | Unlimited |
Supported Zabbix proxies | ☑️ | Priced per proxy(10% of server price) | Priced per proxy(10% of server price) | Unlimited | Unlimited |
Support for Native HA | ☑️ | Optional | Optional | ✅ | ✅ |
Legal entities covered | 1 | 1 | 1 | 1 | 5 |
Zabbix Academy annual subscription | ☑️ | ✅ | ✅ | ✅ | ✅ |
Remote troubleshooting | ☑️ | ✅ | ✅ | ✅ | ✅ |
Performance tuning | ☑️ | ☑️ | ✅ | ✅ | ✅ |
Environment review | ☑️ | ☑️ | ☑️ | ✅ | ✅ |
Assigned customer success manager | ☑️ | ✅ | ✅ | ✅ | ✅ |
Upgrade to latest version | ☑️ | ☑️ | ☑️ | ✅ | ✅ |
Remote Consultancy | ☑️ | ☑️ | ☑️ | ✅ | ✅ |
Tier 1 Zabbix online training vouchers* | ☑️ | ☑️ | 5 | 30 | 100 |
Tier 2 Zabbix online training vouchers* | ☑️ | ☑️ | 1 | 10 | 30 |
Man-days of Integration and Development team | ☑️ | ☑️ | ☑️ | ☑️ | ✅ |
Zabbix Summit tickets | ☑️ | ☑️ | ☑️ | ✅ | ✅ |
Annual Q&A session with product owners team | ☑️ | ☑️ | ☑️ | ✅ | ✅ |
Silver
Gold
Platinum
Enterprise
Global I*Tier 1 training vouchers: Zabbix Certified User, all extra courses, all exams
*Tier 2 training vouchers: Zabbix Certified Specialist, Professional, Expert and related upgrade courses
**We add some extra contacts/options, which only apply to contracts where we provide 1st line of support