Years of ZABBIX experience

Opensource ICT Solutions has been reselling and providing Zabbix support for years. As Zabbix is your eyes and ears, it is extremely important to be able to call the experts 24/7 in case of trouble!

As official partner, we resell support (you call Zabbix) or we provide support with our own experts. The benefit of us providing support is that most likely we know your environment already!

Local support

Our expertise goes beyond borders. With presence in The Netherlands, United States and United Kingdom we provide 24/7 support worldwide!

Experienced engineers

For the last 5 years, multiple Fortune 500 companies worldwide have used our knowledge and experience for a multitude of different Zabbix services. This way with us you know you’re getting the right experience.

A fair price

As an official Zabbix Partner we are able to give you the right tailored price. We keep the prices low for you and keep to our high quality standards still.

Support by us and ZABBIX

Opensource ICT Solutions Zabbix Engineers will provide the 1st line support. The contract is backed up by Zabbix SIA and the developers will handle 2nd line support or 1st line support if preferred.

Looking for Zabbix Support? Check out our options.

Various support tiers

Of course there is a difference in what you need, and thus we provide various support tiers, from 8 incidents (8×5 coverage) per year, all the way up to 24/7 availability with 60 minutes response time.

Just see below all official tiers. Not sure which one fits best? Just contact us and we’ll advise you!

Consultancy vs Technical Support

Consultancy:
Consultancy is paid for on an hourly rate. It’s main purpose is to answer questions related to architecture of your infrastructure, implementation of a (back-up) strategy, capacity planning and to provide strategic advice.

Technical Support:
Technical Support is paid via a fixed cost annual contract, it only covers questions related to troubleshooting specific Zabbix problems, coaching how to install and configure Zabbix, and provides fixes for source code bugs.

To fill the gap between Consultancy and Support contracts, we also provide Servicedesk services. You pay a competitive fixed price for our availability and we’re available to answer all your questions on a hourly rate: the best of both worlds if you ask us!

Support options

Silver

Zabbix pin Silver

Silver

  • Monitored devices and metrics: Unlimited
  • Phone call support: Included
  • Number of incidents: 8
  • Support availability: 8×5
  • Initial response time: 1 day
  • While we offer specific timeframes within our support service level guarantees, every effort will be made to respond more quickly when resources are available

  • Emergency response time: N/A
  • While we offer specific timeframes within our support service level guarantees, every effort will be made to respond more quickly when resources are available

  • Support contacts: 1
  • A maximum number of unique persons assigned to use this support tier on behalf of a customer.

  • Supported Zabbix servers: Price per server
  • Price for each level of Technical Support is calculated based on number of Zabbix servers customer is using in its infrastucture. Unlimited means that particular support level price includes support for unlimited number of Zabbix servers. Zabbix servers in Active-Passive setup are considered to be 1 Zabbix server in terms of Technical Support

  • Supported Zabbix proxy: N/A
  • An architecture where one Zabbix server and one or more Zabbix proxies are used to monitor customer IT environment. Zabbix proxies collect data and forward to Zabbix server for further processing

  • Legal entities covered: 1
  • Subsidiary, parent company, or branch of a customer is considered to be a separate legal entity. When Technical Support service is being used by employees and/or for infrastructure monitoring of more than one legal entity, Technical Support tier covering more than 1 legal entity should be purchased.

Gold

Silver

  • Monitored devices and metrics: Unlimited
  • Phone call support: Included
  • Number of incidents: Unlimited
  • Support availability: 8×5
  • Initial response time: 4 hours
  • While we offer specific timeframes within our support service level guarantees, every effort will be made to respond more quickly when resources are available

  • Emergency response time: N/A
  • While we offer specific timeframes within our support service level guarantees, every effort will be made to respond more quickly when resources are available

  • Support contacts: 2
  • A maximum number of unique persons assigned to use this support tier on behalf of a customer.

  • Supported Zabbix servers: Price per server
  • Price for each level of Technical Support is calculated based on number of Zabbix servers customer is using in its infrastucture. Unlimited means that particular support level price includes support for unlimited number of Zabbix servers. Zabbix servers in Active-Passive setup are considered to be 1 Zabbix server in terms of Technical Support

  • Supported Zabbix proxy: N/A
  • An architecture where one Zabbix server and one or more Zabbix proxies are used to monitor customer IT environment. Zabbix proxies collect data and forward to Zabbix server for further processing

  • Legal entities covered: 1
  • Subsidiary, parent company, or branch of a customer is considered to be a separate legal entity. When Technical Support service is being used by employees and/or for infrastructure monitoring of more than one legal entity, Technical Support tier covering more than 1 legal entity should be purchased.

Platinum

Zabbix pin platinum

Silver

  • Monitored devices and metrics: Unlimited
  • Phone call support: Included
  • Number of incidents: Unlimited
  • Support availability: 24×7
  • Initial response time: 4 hours
  • While we offer specific timeframes within our support service level guarantees, every effort will be made to respond more quickly when resources are available

  • Emergency response time: 90 minutes
  • While we offer specific timeframes within our support service level guarantees, every effort will be made to respond more quickly when resources are available

  • Support contacts: 3
  • A maximum number of unique persons assigned to use this support tier on behalf of a customer.

  • Supported Zabbix servers: Price per server
  • Price for each level of Technical Support is calculated based on number of Zabbix servers customer is using in its infrastucture. Unlimited means that particular support level price includes support for unlimited number of Zabbix servers. Zabbix servers in Active-Passive setup are considered to be 1 Zabbix server in terms of Technical Support

  • Supported Zabbix proxy: N/A
  • An architecture where one Zabbix server and one or more Zabbix proxies are used to monitor customer IT environment. Zabbix proxies collect data and forward to Zabbix server for further processing

  • Legal entities covered: 1
  • Subsidiary, parent company, or branch of a customer is considered to be a separate legal entity. When Technical Support service is being used by employees and/or for infrastructure monitoring of more than one legal entity, Technical Support tier covering more than 1 legal entity should be purchased.

Enterprise

Silver

  • Monitored devices and metrics: Unlimited
  • Phone call support: Included
  • Number of incidents: Unlimited
  • Support availability: 24×7
  • Initial response time: 4 hours
  • While we offer specific timeframes within our support service level guarantees, every effort will be made to respond more quickly when resources are available

  • Emergency response time: 90 minutes
  • While we offer specific timeframes within our support service level guarantees, every effort will be made to respond more quickly when resources are available

  • Support contacts: 7
  • A maximum number of unique persons assigned to use this support tier on behalf of a customer.

  • Supported Zabbix servers: Unlimited
  • Price for each level of Technical Support is calculated based on number of Zabbix servers customer is using in its infrastucture. Unlimited means that particular support level price includes support for unlimited number of Zabbix servers. Zabbix servers in Active-Passive setup are considered to be 1 Zabbix server in terms of Technical Support

  • Supported Zabbix proxy: Unlimited
  • An architecture where one Zabbix server and one or more Zabbix proxies are used to monitor customer IT environment. Zabbix proxies collect data and forward to Zabbix server for further processing

  • Legal entities covered: 1
  • Subsidiary, parent company, or branch of a customer is considered to be a separate legal entity. When Technical Support service is being used by employees and/or for infrastructure monitoring of more than one legal entity, Technical Support tier covering more than 1 legal entity should be purchased.

Global I

Silver

  • Monitored devices and metrics: Unlimited
  • Phone call support: Included
  • Number of incidents: Unlimited
  • Support availability: 24×7
  • Initial response time: 2 hours
  • While we offer specific timeframes within our support service level guarantees, every effort will be made to respond more quickly when resources are available

  • Emergency response time: 60 minutes
  • While we offer specific timeframes within our support service level guarantees, every effort will be made to respond more quickly when resources are available

  • Support contacts: 20
  • A maximum number of unique persons assigned to use this support tier on behalf of a customer.

  • Supported Zabbix servers: Unlimited
  • Price for each level of Technical Support is calculated based on number of Zabbix servers customer is using in its infrastucture. Unlimited means that particular support level price includes support for unlimited number of Zabbix servers. Zabbix servers in Active-Passive setup are considered to be 1 Zabbix server in terms of Technical Support

  • Supported Zabbix proxy: Unlimited
  • An architecture where one Zabbix server and one or more Zabbix proxies are used to monitor customer IT environment. Zabbix proxies collect data and forward to Zabbix server for further processing

  • Legal entities covered: 5
  • Subsidiary, parent company, or branch of a customer is considered to be a separate legal entity. When Technical Support service is being used by employees and/or for infrastructure monitoring of more than one legal entity, Technical Support tier covering more than 1 legal entity should be purchased.

Support overview