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Professional 24×7 helpdesk services

The engineers at Opensource ICT Solutions are highly skilled and hard working. We have an engineer for almost any field of IT and provide Helpdesk Service for them.

Looking for Linux, Networking, Application or other IT helpdesk services? We stand at the ready for you!

CUSTOMISED HELPDESK SERVICES

We’ve worked with Helpdesk Services in the past and we know all about the biggest mistakes made by other companies. which is why we DO offer:

  • Personalisation. Engineers that know about your company, your environment and your ongoing issues
  • Customisation. You can discuss the terms of your Helpdesk contract with us
  • Care free onboarding. We have a streamlined onboarding process, to provide you with a care free Helpdesk service from day 1

No matter if your business is big or small, we provide you with the Helpdesk Services you need. We think it is important to provide every company with the care they require, which is why we offer customised Helpdesk contract.

So are you as big as a conglomerate or as small as working by yourself. We have a contract that suits your needs!

 

WHAT WE OFFER

A list of the most prominent features we offer says a lot more than a story. Which is why we offer:

  • 8×5 helpdesk service
  • 24×7 helpdesk service
  • Custom SLA’s
  • Custom severities
  • A modern easy to use helpdesk interface
  • Personalised helpdesk environment for fast and easy work
  • Easy onboarding process
  • Easy access control for all our engineers, per your requirements

No more knowledge gaps and issues with your environments is what we strive for. So, besides offering the knowledge you need at the time of an issue, our engineers believe in sharing this knowledge with you the customer as well.

Give us a call or send us an email and we’d love to tell you all about our services.

“When a customer opens a ticket on our helpdesk, the first thing I do is check on their history and documentation. We offer personalised services and every engineer gives their all to provide this”

NATHAN LIEFTING • IT CONSULTANT

OUR LATEST PUBLICATIONS

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